Shipping Policy

📦 Shipping Policy

1. Processing Time

Digital Products: Delivered instantly via email link. No physical shipping.

Physical Products (Books, Mugs, Hoodies): Orders are processed within 2–5 business days (excluding weekends/holidays). During high-volume periods, processing may take up to 7 business days or more.

2. Shipping Rates & Carriers

We ship worldwide where applicable. Rates are calculated at checkout.

Product Type Typical Carrier Estimated Delivery (US)

Paperbacks / Workbooks USPS Media Mail 3–8 business days

Mugs UPS Ground / USPS Priority 3–6 business days

Hoodies / Apparel UPS Ground / USPS Priority 4–7 business days

International Orders USPS First Class / DHL 10–20 business days

✏️ Note:Media Mail (for books) cannot contain advertisements or personal notes. It is strictly for printed educational materials.

3. Tracking Information

You will receive a tracking number via email once your order ships. Allow 24 hours for updates.

4. Lost, Stolen, or Delayed Packages

Lost by carrier: If tracking shows "Delivered" but you haven't received it, wait 3 days then contact the carrier. We are not responsible for stolen packages after delivery confirmation.

Wrong address: Double-check your address. If a package is returned due to an incorrect address provided by you, you will pay reshipment cost strong.

Carrier delays: Weather or postal holidays may cause delays. Shipping costs are not refundable for carrier delays.

5. International Shipping

Duties: You are responsible for any import taxes, customs fees, or VAT. The Peoples Coach does not collect these fees.

Delivery time: International orders may take 4–6 weeks due to customs processing.

Prohibited items: Some countries restrict printed religious materials (devotionals) or apparel. Please check local laws before ordering.

6. Split Shipments

If you order a mug and a paperback together, they may ship separately from different warehouses. You will receive two tracking numbers at no extra charge.

7. Shipping to P.O. Boxes

USPS Media Mail (Books): Allowed UPS (Mugs/Hoodies):Not allowed.

Please provide a physical street address for apparel and mugs.

CONTACT & UPDATE NOTE

📬 Need help? Contact us at <strong>shipping@thepeoplescoach.org and we'll respond within 1–3 business days.

The Peoples Coach LLC reserves the right to update these policies at any time. This version is effective May 2026.