Return/Refund Policy

We take pride in the quality of our coaching materials and merchandise. Due to the mix of digital and physical products we offer, this policy outlines specific rules for each category.

1. Digital Products (Downloadables, Workbooks, Devotionals)

All sales are final. Due to the instant-access nature of digital files (PDFs, e-workbooks, and devotionals), we do not offer refunds, exchanges, or cancellations once the file has been downloaded or accessed.

📌 Exception:

If you purchased a digital product and cannot download the file due to a technical error on our website (e.g., broken link), please contact us within 7 days, and we will provide a manual download link or store credit.

2. Physical Products (Paperback Books, Mugs, Hoodies)

Eligible for return within 30 days.

We accept returns for physical items only if they meet one of the following conditions:

Damaged/Defective: Item arrives broken, misprinted, or with missing pages.

Wrong Item: You received a different size, color, or title than what you ordered.

Non-returnable physical items:

Items damaged due to carrier mishandling (file a claim with the carrier).

Items showing wear after use.

"Change of mind" returns (e.g., you don't like the hoodie color or paperback thickness).

How to Request a Return

Contact us at refund/returns@thepeoplescoach.org within 7 days of delivery.

Provide your order number, a photo of the defect or wrong item, and your name.

If approved, we will provide a return shipping address.

Refunds for Physical Items

Once we receive the returned item, we will inspect it and notify you of approval.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the error was ours (defective/wrong item).

3. Exchanges (Size/Color for Merchandise)

We only exchange defective or wrong items. We do not exchange hoodies or mugs because you changed your mind about the size or design.

4. Cancellations

Digital products: Cancellations are not possible once the order is complete.

Physical products: You may cancel within 2 hours of placing the order. After 2 hours, the order has likely been sent to our fulfillment team.

5. Contact for Refunds & Returns

Email: refund/returns@thepeoplescoach.org

Response Time: 1–3 business days